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          <p><span>菜单位置：业务系统后台-财务管理-微信退费明细查询</span></p>
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          <p><span style="font-family:'PingFangSC-Regular', 'PingFang SC';">①功能：在目前系统“微信退费明细查询”菜单可以查看支付方式为</span><span style="font-family:'PingFangSC-Regular', 'PingFang SC';color:#0000FF;">“微信支付”（微信公众号）、“微信小程序支付”（微信小程序）</span><span style="font-family:'PingFangSC-Regular', 'PingFang SC';">产生的退费数据；</span><span style="font-family:'ArialMT', 'Arial';"></span></p><p><span style="font-family:'PingFangSC-Regular', 'PingFang SC';">②功能描述：缴费方式为</span><span style="font-family:'PingFangSC-Regular', 'PingFang SC';color:#0000FF;">“微信支付</span><span style="font-family:'ArialMT', 'Arial';color:#0000FF;">”、“微信小程序支付”</span><span style="font-family:'PingFangSC-Regular', 'PingFang SC';">的数据，申请退费后，会在本菜单下显示；</span><span style="font-family:'ArialMT', 'Arial';"></span></p><p><span style="font-family:'PingFangSC-Regular', 'PingFang SC';">③查询条件：授课类型、缴费平台、退费服务中心，原缴费主体、退费平台、状态、退费单号、退款批次号、退费金额、学员姓名、学员编号、</span><span style="font-family:'PingFangSC-Regular', 'PingFang SC';color:#0000FF;">商户订单号、微信支付单号、</span><span style="font-family:'PingFangSC-Regular', 'PingFang SC';color:#282828;">操作退费日期、提交退款日期；</span><span style="font-family:'PingFangSC-Regular', 'PingFang SC';color:#0000FF;">缴费平台/退费平台增加选项值“微信小程序”</span><span style="font-family:'PingFangSC-Regular', 'PingFang SC';color:#282828;">；</span><span style="font-family:'PingFangSC-Regular', 'PingFang SC';color:#0000FF;">增加字段“缴费方式”（选项值“微信支付”、&quot;微信小程序支付&quot;，默认值为“缴费方式”）；</span><span style="font-family:'ArialMT', 'Arial';color:#0000FF;"></span></p><p><span style="font-family:'PingFangSC-Regular', 'PingFang SC';">④查询结果：复选框、操作栏（重新提交、线下退费）、授课类型、退费单号、退费服务中心、退费平台、年份、学期、学员编号、学员姓名、教师、学科、年级、原缴费平台、原缴费金额、商户订单号、微信交易号、退费金额、操作退费日期、提交退款日期、退款批次号、状态、备注、退费总笔数、合计退费总金额。</span><span style="font-family:'ArialMT', 'Arial';"></span></p><p><span style="font-family:'PingFangSC-Regular', 'PingFang SC';">⑤分页器：同系统其他菜单分页器一致；</span></p><p><span style="font-family:'PingFangSC-Regular', 'PingFang SC';">⑥批量操作：重新提交选中项</span><span style="font-family:'ArialMT', 'Arial';">-</span><span style="font-family:'PingFangSC-Regular', 'PingFang SC';">退费失败数据可以重新提交（数据状态为</span><span style="font-family:'ArialMT', 'Arial';">“</span><span style="font-family:'PingFangSC-Regular', 'PingFang SC';">重新提交</span><span style="font-family:'ArialMT', 'Arial';">”</span><span style="font-family:'PingFangSC-Regular', 'PingFang SC';">），次日和</span><span style="font-family:'ArialMT', 'Arial';">“</span><span style="font-family:'PingFangSC-Regular', 'PingFang SC';">待退费</span><span style="font-family:'ArialMT', 'Arial';">”</span><span style="font-family:'PingFangSC-Regular', 'PingFang SC';">数据汇总统计提交到第</span><span style="font-family:'ArialMT', 'Arial';">3</span><span style="font-family:'PingFangSC-Regular', 'PingFang SC';">方平台发起退款；导出全部</span><span style="font-family:'ArialMT', 'Arial';">-</span><span style="font-family:'PingFangSC-Regular', 'PingFang SC';">导出当前查询结果数据。</span></p>
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          <p style="font-size:16px;"><span style="font-family:'Arial-BoldMT', 'Arial Bold', 'Arial';font-weight:700;">详细规则描述：</span><span style="font-family:'ArialMT', 'Arial';font-weight:400;font-size:13px;"></span></p><p style="font-size:13px;"><span style="font-family:'ArialMT', 'Arial';font-weight:400;"><br></span></p><p style="font-size:13px;"><span style="font-family:'ArialMT', 'Arial';font-weight:400;">1、退费状态：待退费、提交退费中、重新提交、退费成功、退费失败、线下退费、不能退费；</span></p><p style="font-size:13px;"><span style="font-family:'ArialMT', 'Arial';font-weight:400;">&nbsp;&nbsp; &nbsp; 退费数据状态流程：待退费——&gt;提交退费中——&gt;退费成功/退费失败；</span></p><p style="font-size:13px;"><span style="font-family:'ArialMT', 'Arial';font-weight:400;">&nbsp;&nbsp; &nbsp; 退费失败——&gt;重新提交/线下退费；</span></p><p style="font-size:13px;"><span style="font-family:'ArialMT', 'Arial';font-weight:400;">&nbsp;&nbsp; &nbsp; 待退费、</span><span style="font-family:'ArialMT', 'Arial';font-weight:400;color:#CCCC66;">重新提交（确认去掉）</span><span style="font-family:'ArialMT', 'Arial';font-weight:400;">、退费失败、</span><span style="font-family:'ArialMT', 'Arial';font-weight:400;color:#CCCC66;">不能退费（确认去掉）</span><span style="font-family:'ArialMT', 'Arial';font-weight:400;">——&gt;线下退费；</span></p><p style="font-size:13px;"><span style="font-family:'ArialMT', 'Arial';font-weight:400;">&nbsp;&nbsp; &nbsp; 不能退费：对应“未对账”，或“对账失败”的数据</span></p><p style="font-size:13px;"><span style="font-family:'ArialMT', 'Arial';font-weight:400;">2、操作项-重新提交：状态为“退费失败”的数据，操作栏会显示“重新提交”，点击后，数据状态为“重新提交”；</span></p><p style="font-size:13px;"><span style="font-family:'ArialMT', 'Arial';font-weight:400;">&nbsp;&nbsp; &nbsp; 操作项-线下退费：状态为“待退费”、“重新提交”、“退费失败”的数据，操作栏会显示“线下退费”，点击后，数据状态为“线下退费”，标记为线下退费的数据，不会统计在次日的“待退款余额”；</span></p><p style="font-size:13px;"><span style="font-family:'ArialMT', 'Arial';font-weight:400;">3、退费流程说明：</span></p><p style="font-size:13px;"><span style="font-family:'ArialMT', 'Arial';font-weight:400;">&nbsp;&nbsp; &nbsp;&nbsp; ①每天下午2点系统执行第1条定时任务，根据不同的平台统计前一天（截止23:59:59）状态为 “待退费”和“重新提交”的退费数据，并汇总数据到“微信退款处理”页面；</span><span style="font-family:'ArialMT', 'Arial';font-weight:400;color:#0000FF;">按照支付方式，统计在</span></p><p style="font-size:13px;"><span style="font-family:'ArialMT', 'Arial';font-weight:400;color:#0000FF;">&nbsp;&nbsp; &nbsp; &nbsp; &nbsp;&nbsp; “公众号退款”、“小程序退款”标签页下。</span></p><p style="font-size:13px;"><span style="font-family:'ArialMT', 'Arial';font-weight:400;">&nbsp;&nbsp; &nbsp;&nbsp; ②业务人员次日在“微信退款处理”页面（</span><span style="font-family:'ArialMT', 'Arial';font-weight:400;color:#0000FF;"> “公众号退款”、“小程序退款”标签页</span><span style="font-family:'ArialMT', 'Arial';font-weight:400;">），根据退款金额充值，之后点击“提交退款”，批量提交数据到微信商户平台；</span></p><p style="font-size:13px;"><span style="font-family:'ArialMT', 'Arial';font-weight:400;">&nbsp;&nbsp; &nbsp;&nbsp; ③微信商户平台处理数据之前，这批数据的在系统的状态为“提交退费中”；</span></p><p style="font-size:13px;"><span style="font-family:'ArialMT', 'Arial';font-weight:400;">&nbsp;&nbsp; &nbsp;&nbsp; ④微信商户平台接收数据后，对退费明细进行核对，并把处理后的结果通过回调接口通知业务系统，更新退费记录的状态（退费成功或退费失败，及失败原因），同时回写退款处理时间。</span></p><p style="font-size:13px;"><span style="font-family:'ArialMT', 'Arial';font-weight:400;">4、退款处理时间：微信商户平台处理完数据后回调业务系统，返回处理状态和退款处理时间。</span></p><p style="font-size:13px;"><span style="font-family:'ArialMT', 'Arial';font-weight:400;">5、状态：根据业务系统和微信商户平台数据对接的实际状态提取。</span></p><p style="font-size:13px;"><span style="font-family:'ArialMT', 'Arial';font-weight:400;">6、查询结果不显示手续费，微信渠道的手续费通过线下处理，不在系统内体现；只显示“退费金额”即可。</span></p><p style="font-size:13px;"><span style="font-family:'ArialMT', 'Arial';font-weight:400;">7、导出全部：导出当前查询结果数据，表头同查询结果一致（去掉复选框、操作栏）。</span></p><p style="font-size:13px;"><span style="font-family:'ArialMT', 'Arial';font-weight:400;">8、重新提交选中项：针对退费失败的数据批量选中并重新提交，点击后，数据状态为“重新提交”。</span></p>
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          <p><span>线下退费</span></p>
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